Privacy Policy

MYSP is a registered business with SSE malaysia, we may take your personal information when you communicate with us either by log in to our website or contact to our customer service and the information that we collected from you may be used and will be kept confidential. In order to protect your private information, we have established this Privacy Policy in accordance with best practices in the industry and applicable laws and regulations. This Policy describes how we handle your personal information for our services on the mysperience.my website and its related sites, services and tools. MYSP have the right to update and change change privacy policy content without any earlier notice to the customer and also seller. Do always check on and keep track on our policy change

By accepting the Policy, Terms & Conditions and the Seller Agreement in registration, you expressly consent to our collection, storage, use and disclosure of your personal information as described in this Policy.

Collection of Personal Information

Anyone can browse our website without telling us who they are, our company give a promise would not reveal any personal information about our customer. Once you provide personal details for us, you are no more anonymous to us. We will not sell or share our customer details/ information to any third parties upon any business purpose without notice.

 

We may collect and store the following information for future customer benefits use purpose,

 

  • Email adress , physical contact information, Gender information, date of birth and also most important on financial information such as credit card or bank account numbers.
  • transactional information based on your activities on the website
  • Some information for delivery purpose such as postage, billing and other information you provided to purchase or dispatch an item.
  • Additional information we ask you to submit to authenticate yourself or if we believe you are violating site policies(Example: we may ask you to send us an ID or bill to verify your address, or to answer additional questions online to help verify your identity or ownership on an item you list)
  • Or maybe some information from third parties (Example, if customer incur a debt to the company, we will generally conduct as credit card check by obtaining additional information about you from a credit bureau, as permitted by law)
  • To send you targeted marketing, services update, and promotion offer

 

We expect buyer will follow exactly our company payment system by using the correct channel. Our company will not bear any responsibility if the channel use is wrong and facing difficulties to receive product.

Our Disclosure of Your Information

We may disclose personal information to respond to legal requirements, enforce our policies, respond to claims that a listing or other content violates the rights of others, or protect anyone’s rights, property, or safety. Such information will be disclosed in accordance with applicable laws and regulations.

Share of Your Information

We may share your personal information, within or outside Malaysia, with:

  • Third-party service providers under contract who help with our business operations: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links(including paid listings and links), investigating frauds and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
  • Other third parties to whom you explicitly ask us to send your information (or about whom you are otherwise explicitly notified and consent to when using a specific service).
  • Law enforcement or other governmental officials, in response to a verified request relating to a criminal investigation or alleged illegal activity. In such events, we will disclose information relevant to the investigation, such as name, city, postal code, telephone number, email address, User ID history, IP address, fraud complaints, and purchasing and listing history;
  • Brand Protection Program participants under confidentiality agreement, as we in our sole discretion believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity. In such events, we will disclose name, street address, city, postal code,country, phone number, email address and company name; and
  • Other business entities, should we plan to merge with or be acquired by that business entity. (Should such a combination occur, we will require that the new combined entity follow this Policy with respect to your personal information. If your personal information will be used contrary to this policy, you will receive prior notice.)

For the avoidance of doubt, If Company has reasonable grounds to believe that any User is in breach of any of the terms of this Policy, Company reserves the right, in its sole and absolute discretion, to cooperate fully with governmental authorities, private investigators, all the rightful owner(s) or interest holder(s) and/or injured third parties in the investigation of any potential or ongoing criminal or civil wrongdoing. Further, Company may disclose the User’s identify and contact information, or such other transaction-related data, if requested by a government or law enforcement body, private investigator, rightful owner or interest holder and/or any injured third party or as a result of a subpoena or other legal action, or if Company is of the view, in its sole and absolute discretion, that it would be in its best interest to do so. Company shall not be liable for damages or results arising from such disclosure, and the User(s) agrees not to bring action or claim against Company for such disclosure.

Using Information from this Website

We enable you to share personal information to complete transactions. When users are involved in a transaction, they may have access to each other’s name, user ID, email address and other contact and postage information. In all cases, you must comply with data protection laws, and give other users a chance to remove themselves from your database and a chance to review what information you have collected about them.

You agree to use user information only for:

  • fulfillment of the transaction through this website and purposes related to the transaction;
  • using services offered through this website (e.g. escrow, postage and fraud complaints); or
  • other purposes that a user expressly chooses.

Account Protection

Your password is the key to your account. Use unique numbers and letters and do not disclose your password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify us and change your password.

We will never ask for your password by phone or e-mail, so if you receive such an inquiry, please report the incident to the Security & Resolution Center or the Personal Information Manager.

If you access our Website from a shared computer or a computer in an internet cafe, a PC room or a library, certain information about you, such as your user ID, activity or reminders from the Website, may also be visible to other individuals who use the computer after you. To protect your personal information or communication from being disclosed to others, you should log out and close the web browser after using our Website

Accessing, Reviewing, Changing and Retaining Your Personal Information

You can see, review and change most of your personal information by signing on to the Website. Generally, we will not manually modify your personal information because it is very difficult to verify your identity remotely. You must promptly update your personal information if it changes or becomes inaccurate. Once you make a public posting, you may not be able to change or remove it. Upon your request to the customer service, we will close your account and remove your personal information from view as soon as reasonably possible, based on your account activity and in accordance with applicable law. We do retain personal information from closed accounts to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our User Agreement, and take other actions otherwise permitted by law. Otherwise, your personal information will be destroyed by us once we confirm there is no use for it.

Security

Your information is stored on our servers located in the Malaysia. We treat data as an asset that must be protected and use lots of tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorised access and disclosure. However, as you probably know, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the site. Therefore, although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private

Third Parties

Except as otherwise expressly included in this Policy, this document addresses only the use and disclosure of information we collect from you. If you disclose your information to others, whether they are buyers or sellers on our Website or other sites throughout the Internet, different rules may apply to their use or disclosure of the information you disclose to them. We do not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. We encourage you to ask questions and to review their privacy policies before you disclose your personal information to others.

Consent

By continuing to use Website, you consent to the processing of your personal data in accordance with the Privacy Policy Policy, Terms & Conditions and Seller Agreement by Company.

 

From Buyer wise

When customer register account as buyer from our site, the personal information we collect will include Name, Shipping Address, E-mail, and also phone number.

Those information we would use to deliver products, provide you the latest information/news update from MYSP, to process all the order/payment and provide you all the necessary services through our website.