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What are the payment methods available?
We support the following payment options at mysperience as below:
Online banking transfers are accepted from: AmBank, Bank Islam, CIMB Bank, Hong Leong Bank, Maybank, Public Bank, RHB. For all items.
Cash on Delivery
Cash on Delivery (Pay Cash upon delivery) is also available, but currently it only applicable for Cyberjaya area. It highly depend on the vendor who sell on the product. Please check on whether this from the product info before payment done, it could be stated by the vendor or not. Only for selected items only.
How can I know if my payment was successful or fail?
Customer will be notified via SMS or email address within 6 hours upon successful make the payment for order. Kindly email to our service email address if you did not receive any order confirmation after six hour payment done. We would happy to assist you.
Please be aware of any specific bank reconciliation time, as payment wont able to be performed during that specific timing.
Why was I charged with wrong amount in my order?
Firstly, make sure the product price that you purchase is correct. Secondly check on the shipping fee, your selected item might incur a shipping surcharge or bulky fee. Different area might incur different delivery rate.
However, if your order was indeed charged with wrong amount (which rarely happens), please try to email us at firstname.lastname@example.org, we are happy to assist you on your issues.
Do you keep my banking details details?
Your security is important to us and we take it very seriously. Every credit card transaction occurs within a secure environment. We do not retain your credit card information after your order is completed; it is submitted directly to our banks.
Our customer details and security is important to us and we take it seriously. Every transaction occurs within a secure environment. Mysperience do not retain any banking information details of customers. All is submitted directly to bank. Mysperience subscribe to third party finance service provide which is IPAY88.